National Home Improvement Contractor Network
B2B Network of Contractor Dealer Brands — Adobe Commerce & Microsoft Dynamics ERP | Connects trade contractors across the U.S. with branded product catalogs, pricing tools, and training resources.
B2B Network of Contractor Dealer Brands — Adobe Commerce & Microsoft Dynamics ERP | Connects trade contractors across the U.S. with branded product catalogs, pricing tools, and training resources.
“Harris Digital gave us a digital foundation that exceeded expectations. Not only did they deploy four branded Adobe Commerce B2B storefronts and a custom pricing engine integrated with Microsoft Dynamics GP, but they also built a reporting portal that gives leadership clear visibility into dealer activity, pricing accuracy, and order performance. Within a year, 90% of our dealers were using the portal—far beyond the 10–20% we projected. Pricing errors are down, staff are freed from manual entry, and we now have actionable insights at every level of the business.”
— Director of Technology, National Contractor Network
The organization comprised multiple home-improvement contractor networks, each carrying its own branded catalog of more than 2,700 products. Dealers required unique product selections and pricing, yet purchasing was handled manually via phone or email using outdated print materials. This led to frequent pricing errors, inefficiencies, and limited availability. Their core goals: automate pricing and catalogs per dealer, digitize ordering, and streamline backend operations.
Harris Digitals conducted a deep-dive audit to fully understand the ERP (Microsoft Dynamics GP), CRM (SalesPad), and custom pricing logic in place. A comprehensive requirements document captured pricing rules, user roles, and catalog segmentation for each dealer network. This groundwork informed a precise B2B roadmap to configurate business specific storefronts.
Platform & Integration
Feature Highlights
Within the first year post-launch:
Plus: laying the integration groundwork for full NetSuite ERP adoption slated for Q1 2024, including combined product, order, and customer data management.
This transformation enabled:
The project turned a previously fragmented manual system into a modern, scalable, and automated B2B portal system—ready for continued expansion and innovation.
10-20%
Expected Adoption Rate
90%
Actual Adoption Rate
Within the first year of launch, 90% of the contractor network’s customers were placing orders through the new B2B portal—far surpassing the original goal of 10–20%. Within the first year of launch, 90% of the network’s customers were placing orders through the new B2B portal—far surpassing the original goal of 10–20%.
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