Global Analytical Reference Standards Manufacturer

Supplier of Certified Reference Materials Worldwide — Adobe Commerce & FileMaker ERP | A high-performance B2B platform serving thousands of laboratories and research facilities across over 130 countries.

“Harris Digital transformed our global footprint into a high-velocity digital engine. We upgraded from Magento 1 to a clustered Magento 2 Commerce ecosystem hosted on AWS—with real-time, bi-directional FileMaker ERP integration syncing pricing, orders, and customers. We now support over 18,000 buyers across 130+ countries with dynamic tiered pricing tailored by group, geography, and compliance. Manual overrides are gone, fulfillment is faster, and reporting per role empowers leadership with actionable insights. It’s enterprise-class performance scaled for growth—without the enterprise price.”

— Chief Digital Officer, Global Analytical Reference Standards Manufacturer

The Challenge

This global manufacturer offered a vast catalog of chemical reference materials, serving laboratories, universities, and research facilities in over 130 countries—and handling more than 18,000 buyers.

They maintained a complex pricing structure—over 25 customer groups, each with up to 10 pricing tiers—and enforced purchasing restrictions based on geography, buyer permissions, and product type. Their legacy Magento 1 site lacked real-time ERP integration and dynamic pricing logic, which led to frequent manual overrides, order processing delays, and administrative inefficiencies.

Harris Digital conducted a comprehensive audit of the Magento 1 storefront and the customized FileMaker ERP system. Through detailed workshops, they captured critical pricing rules, multi-level access tiers, geo-based compliance restrictions, and catalog segmentation—mapping specific workflows for distinct user profiles and roles. These insights guided a phased implementation roadmap for the new Magento 2 Commerce solution and ERP synchronization strategy.

Discovery Process

The Solution

Platform Architecture & Integration

  • Migrated from Magento 1 Open Source to Magento 2 Commerce, deployed on AWS with clustered database architecture and replicated front-end servers, including presence in Asia for global performance.
  • Enforced global security and compliance with IP-based location filtering.
  • Delivered a real-time, bidirectional integration between Magento 2 and FileMaker ERP to sync customers, pricing, orders, and products automatically.

Key Features Delivered

  • Tiered pricing logic reflecting customer group, purchase history, geography, and compliance needs.
  • Secure customer portal offering multi-level access and user-specific reporting for departments or role-based buyers.
  • Advanced ordering workflows: Excel-based order uploads, catalog number quick ordering, requisition lists.
  • Administrative tools enabled via Magento Commerce features like ElasticSearch search, Page Builder, Mega Menu, and requisition management—empowering marketing and operations teams without developer dependency.

The Transformation

Following launch, orders that had required manual entry were processed automatically through the online platform, dramatically reducing errors and accelerating fulfillment. Administrative teams gained flexibility in managing catalogs, pricing tiers, and content updates—improving efficiency and maintaining compliance across global regions. Buyer’s access to segmented catalogs, reports, and documentation based on permissions elevated the self-service experience.

The project delivered strategic improvements for a compliance-driven B2B business:

  • Real-time ERP integration and dynamic pricing eliminated manual corrections and backlog
  • Advanced buyer portal features improved order accuracy and customer satisfaction
  • Content and catalog management became faster and less tech-dependent
  • Enhanced search, navigation, and reporting strengthened product discovery and marketing agility

The migration transformed an aging Magento 1 system into a robust, scalable Adobe Commerce infrastructure—built for complex workflows, global compliance, and long-term ecommerce growth.

The Outcome

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Scale Smarter. Grow Faster.

  • Enterprise-Level Solutions for SMBs – Get the power of an enterprise stack without the enterprise price tag.
  • Massive Partner Network – We solve almost any technical challenge, either in-house or through our ecosystem.
  • Proven Track Record – We’ve built nine-figure B2B eCommerce platforms, transformed legacy businesses, and driven real ROI.

If you need an end-to-end partner for eCommerce, ERP integration, and digital transformation, we’ve got you covered.

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